Picture this: You’re doing your online shopping and you found just what you were looking for, except you want to make sure the product description is accurate before making your purchase. How would you go about doing this?
You can dig around the website until you find the information that you want, or you can dial the 800 number for customer service, take a deep breath and be prepared to spend a lot of time waiting for someone to answer the phone and help you with your question.
Most customers in this type of situation wishes for someone to answer their question faster. The last thing they want to do is forage through the website for hours until they lose sight of why they even went there to start. No one likes to be put on hold, trust us on that.
The Solution? Live Chat
This is why live chat is heaven on earth if you ask us! Websites that have an integrated live chat service get a high customer satisfaction rate. It has been shown time and time again that most online shoppers prefer chatting with a customer service agent in real time rather than making a call or having to send an email.
An average live chat customer service agent takes 40 seconds to answer a customer question on a website, so it’s no wonder the usage of live chat has been on the rise lately. Live chat service is used nowadays by e-commerce business all across the world.
Both small business owners and global industry leaders rely on live chat to interact with their customers, knowing that building a long-term relationship with clients will lead to incredible customer service ratings.
If you are a business owner looking to improve your website’s performance and overall success, then you need to have live chat installed on your website. There are many advantages to using live chat: it’s fast, convenient, and cost-effective. With an integrated live chat service, you can cut down on your phone bills and save both your customers and employees time.
With live chat service, everyone wins. Online business owners will notice their conversion rates go through the roof once they have introduced live chat, while their customer will reward them with loyalty and good ratings all over the web.
Does Live Chat Really Works?
In Short: Yes! Not only can using live chat help increase your sales rates, but it can dramatically improve the relationship you have with your customers. Live chat is a customer-oriented service, and as such, the customers’ testimonies are the ideal yardstick to measure the effectiveness of live chat.
Customers prefer a website that has live chat and will keep coming back for it. Since turning one-time buyers into regular customers is every online business owner’s dream, there’s no doubt that live chat is the way to go if you are looking to generate more sales and have loyal customers for years to come.
If you are interested in live chat, please contact us today!