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How Live Chat Can Help Generate Leads For A Business

Posted on 02 Apr 2018 in live chat support | 0 comments

If you want to increase your leads, you need to attract more traffic to your site. One way to increase your traffic is by doing a lot of SEO to get your website higher rankings in search engines.  And here’s the pro tip: the longer your visitors are on your website, the better your rank is when browsing through search engines.

As everyone knows, live chat was built to engage customers in conversations – as a result, you may not only gain additional customers but also get them to spend more time on your website and make more purchases.  That’s one of the things when it comes to businesses – you need to create the perfect opportunity to generate leads.

Here’s how you can use live chat to generate more leads for your business.

Make Your Live Chat Stand Out

There are people whose job is to create eye catching merchandising in shops with only one thing in mind… to generate leads.  They change the look of a shop window probably twice a month or even more if they have to.  They basically do it to catch shoppers’ attention, often presenting the best thing in the store.  They want to convince people to walk in the store and buy their products.

There are many wonderful shop windows in the world – most of them were created by famous designers.  You can do the same with your live chat window.  There are plenty of methods to customize your chat to make it unique for your website.

Our advice is to try something different on your website and see how well it does. Are there particular looks that brings more users to your website? You can use that to your advantage.  Play with the looks, have fun and try something different.  You know never know what will work for your potential clients.

Staff Your Chat With Experts

Answer the question from customers fast.  Do you have visitors from all over the world? If you’re mostly local, do your visitors visit your website during the day or night? You can use Google analytics to find out.  If it turns out that you have a lot of traffic at night, it’s a good idea to hire someone who can be available to handle those chat sessions.

If you want to gather more business opportunity leads, there’s no better way than to answer your customers right away after they ask a question.  Also, installing the mobile app on mobile devices is a great idea, as you will be able to reply to your customers queries on the go.

If you don’t feel the need or can’t afford a person handling chats at night, then you should create an offline form.  It allows customers to leave you a quick message, so you can reply at the most convenient time for you.  But remember to let them know which hours you’ll be back online to answer their questions, so they know when to expect a response from you.

If  you are interested in live chat, please contact us today!